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Terms & Conditions

Effective Date: September 11, 2026
Last Updated: September 11, 2026

Welcome to the website of XtraNetBPO (“XtraNetBPO“, “we“, “us“, or “our“).

These Terms & Conditions (“Terms“) govern your access to and use of https://xtranetbpo.com/ and the information, content and services made available through the website.

By accessing, browsing or using this website, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the website.

1. About XtraNetBPO

XtraNetBPO provides business process outsourcing and technology-enabled business services, including customer experience management, customer support, back-office operations, data processing, contact centre services, technical support and other related business solutions.

The information provided on this website is intended primarily for business and professional users.

Information about specific services, capabilities, solutions or industries is provided for general informational and business-development purposes and does not, by itself, constitute a binding offer or contractual commitment.

2. Acceptance of These Terms

By accessing or using the website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law;

  • You will use the website only for lawful purposes;

  • You will comply with these Terms;

  • You will not use the website in a manner that could damage, disable, overburden or impair the website;

  • You will not attempt to gain unauthorized access to the website, its systems or related infrastructure.

If you are accessing the website on behalf of an organization, you represent that you are authorized to act on behalf of that organization.

3. Permitted Use

You may use this website to:

  • Learn about XtraNetBPO and its services;

  • Contact us regarding business enquiries;

  • Request information;

  • Explore career opportunities;

  • Access publicly available company information;

  • Communicate with XtraNetBPO for legitimate business purposes.

You must not use the website to:

  • Violate any applicable law or regulation;

  • Submit false, misleading or fraudulent information;

  • Attempt to obtain unauthorized access to systems or data;

  • Introduce viruses, malware or other harmful code;

  • Conduct automated scraping or data harvesting without authorization;

  • Interfere with website functionality;

  • Attempt to reverse engineer website functionality;

  • Impersonate another person or organization;

  • Use the website to distribute spam or unsolicited communications;

  • Infringe intellectual-property, privacy or other rights of XtraNetBPO or third parties.

4. Website Content

The information published on this website may include:

  • Company information;

  • Service descriptions;

  • Industry information;

  • Case studies;

  • Articles and resources;

  • News and announcements;

  • Career information;

  • Images, graphics and videos;

  • Other business-related content.

We make reasonable efforts to ensure that website content is accurate and current. However, we do not guarantee that all content will always be complete, accurate, current or free from errors.

Information may be changed, updated or removed at any time without prior notice.

5. No Binding Service Agreement

Information presented on the website does not constitute:

  • A binding service agreement;

  • A statement of work;

  • A service-level agreement;

  • A quotation;

  • A guarantee of service availability;

  • A warranty;

  • A contractual commitment.

Specific services provided by XtraNetBPO are subject to separately negotiated agreements, statements of work, service-level agreements, order forms or other contractual documents.

If there is a conflict between these Terms and a separately executed agreement between XtraNetBPO and a client, the applicable executed agreement will govern the relevant client relationship.

6. Business Enquiries

When you submit an enquiry through the website, you agree to provide information that is accurate, complete and not misleading.

We may use the information submitted to:

  • Respond to your enquiry;

  • Understand your business requirements;

  • Contact you regarding requested services;

  • Prepare proposals or quotations;

  • Conduct appropriate business-development activities.

Submission of an enquiry does not guarantee that XtraNetBPO will enter into a business relationship or provide any particular service.

7. Intellectual Property Rights

Unless otherwise stated, the website and its content are owned by or licensed to XtraNetBPO or its applicable affiliates, licensors or content providers.

This may include:

  • Logos;

  • Trademarks;

  • Brand elements;

  • Text;

  • Graphics;

  • Photographs;

  • Videos;

  • Icons;

  • Software;

  • Website design;

  • Layout;

  • Page structure;

  • Downloadable materials;

  • Other intellectual property.

All rights are reserved.

You may access and view website content for legitimate personal or business purposes.

You must not, without prior written permission:

  • Reproduce substantial portions of the website;

  • Copy or republish website content;

  • Modify or create derivative works;

  • Distribute website content commercially;

  • Sell or license website content;

  • Use our trademarks or branding in a misleading manner;

  • Remove copyright, trademark or proprietary notices.

Nothing on this website grants you ownership or a license to XtraNetBPO intellectual property except where expressly stated.

8. Trademarks

“XtraNetBPO” and related names, logos, trademarks, service marks and branding are owned by or used by the relevant XtraNet entity or its licensors.

Third-party trademarks appearing on the website belong to their respective owners.

Nothing on the website should be interpreted as granting permission to use any trademark without the applicable owner’s prior written authorization.

9. Client and Confidential Information

XtraNetBPO may provide business process outsourcing and related services involving confidential or proprietary information belonging to clients.

Client information is subject to applicable contractual confidentiality and data-protection obligations.

Nothing on this website should be interpreted as authorizing a visitor to access, use or disclose confidential information belonging to XtraNetBPO, its clients, employees, suppliers or business partners.

Specific confidentiality obligations between XtraNetBPO and its clients are governed by the applicable contractual agreements.

10. Personal Data and Privacy

Your use of the website may involve the collection and processing of Personal Data.

Our processing of Personal Data is governed by our Privacy Policy and applicable data-protection laws.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

For more information about how we collect and process Personal Data, please refer to our Privacy Policy.

11. Cookies

The website may use cookies and similar technologies for purposes including:

  • Website functionality;

  • Security;

  • Analytics;

  • Performance monitoring;

  • User preferences;

  • Website improvement.

Your use of cookies may be subject to applicable cookie settings and consent mechanisms.

Please refer to our Privacy Policy and Cookie Notice, where applicable, for additional information.

12. Third-Party Websites and Links

The website may contain links to third-party websites, platforms or resources.

These links are provided for convenience or informational purposes.

XtraNetBPO does not necessarily endorse or control third-party websites and is not responsible for:

  • Their content;

  • Their availability;

  • Their security;

  • Their privacy practices;

  • Their products or services;

  • Any loss or damage resulting from their use.

You access third-party websites at your own risk and should review their applicable terms and privacy policies.

13. Website Availability

We aim to keep the website available and operational. However, we do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable due to:

  • Maintenance;

  • Upgrades;

  • Security measures;

  • Technical failures;

  • Network issues;

  • Third-party service failures;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

We reserve the right to modify, suspend or discontinue any portion of the website without prior notice.

14. Website Security

You must not attempt to compromise the security or integrity of the website.

Prohibited activities include:

  • Unauthorized access;

  • Vulnerability exploitation;

  • Port scanning;

  • Denial-of-service attacks;

  • Malware distribution;

  • Credential attacks;

  • Unauthorized penetration testing;

  • Circumventing security controls;

  • Interfering with website infrastructure.

If you identify a potential security vulnerability, please contact XtraNetBPO through the appropriate contact channel rather than attempting to exploit the vulnerability.

15. User-Submitted Information

Where the website permits you to submit information, documents, messages, resumes or other materials, you represent that:

  • The information is accurate to the best of your knowledge;

  • You have the right to submit the information;

  • The submission does not violate applicable law;

  • The submission does not infringe third-party rights;

  • The submission does not contain malicious code.

You should not submit confidential information belonging to another person or organization unless you are authorized to do so.

16. Careers and Employment Applications

Career opportunities displayed on the website are subject to change and may not represent all available positions.

Submitting an application does not guarantee:

  • An interview;

  • Employment;

  • A particular position;

  • A particular salary or benefit;

  • Any employment relationship.

Any employment offered by XtraNetBPO will be subject to the applicable employment documentation and terms.

Information submitted through recruitment channels may be processed in accordance with applicable privacy and employment laws.

17. Disclaimers

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

XtraNetBPO does not guarantee that:

  • The website will always be available;

  • Website content will always be accurate or complete;

  • The website will be free from errors;

  • The website will be free from viruses or harmful components;

  • Information obtained through the website will meet every user’s requirements;

  • Third-party links or services will remain available.

Nothing in these Terms excludes any warranty or right that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, XtraNetBPO and its affiliates, directors, officers, employees, representatives and service providers will not be liable for indirect, incidental, consequential, special or punitive damages arising from or related to your use of, or inability to use, the website.

This may include, where legally permitted:

  • Loss of profits;

  • Loss of revenue;

  • Loss of business opportunities;

  • Loss of data;

  • Business interruption;

  • Loss of goodwill;

  • Loss arising from third-party websites or services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability arising from fraud, willful misconduct or other matters that cannot legally be excluded or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless XtraNetBPO, its affiliates, directors, officers, employees and representatives from claims, losses, liabilities, damages, costs and expenses arising from:

  • Your unlawful use of the website;

  • Your violation of these Terms;

  • Your violation of applicable law;

  • Your infringement of third-party rights;

  • Information or materials submitted by you;

  • Your unauthorized access to or use of the website.

20. Force Majeure

XtraNetBPO will not be responsible for delay, interruption or failure to perform website-related obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Fire;

  • Flood;

  • Epidemics or pandemics;

  • War;

  • Terrorism;

  • Civil unrest;

  • Government action;

  • Telecommunications failures;

  • Internet disruptions;

  • Cybersecurity incidents;

  • Power failures;

  • Labor disputes;

  • Failures of third-party infrastructure.

21. Changes to These Terms

We may modify these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

We recommend reviewing these Terms periodically.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable by a competent authority, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable.

The remaining provisions will continue in full force and effect.

23. Waiver

Failure by XtraNetBPO to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

24. Entire Agreement

These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the terms governing your use of the website.

For XtraNetBPO clients, separately executed agreements, statements of work, service-level agreements and other contractual documents may contain additional or different terms governing the relevant business relationship.

25. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to any mandatory dispute-resolution requirements under applicable law, courts having appropriate jurisdiction in Bhopal, Madhya Pradesh, India shall have jurisdiction over disputes arising from or relating to your use of this website.

For contractual disputes with clients, the governing-law and jurisdiction provisions contained in the applicable client agreement will apply.

26. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

XtraNetBPO

Address:
Z-24, Behind Vijay Stambh Commercial Complex,
Zone-I, Maharana Pratap Nagar,
Bhopal, Madhya Pradesh – 462011, India

Phone: +91 (0755) 422-9295
Email: info@xtranetbpo.com
Website: https://xtranetbpo.com/

For legal or privacy-related enquiries, please clearly identify the nature of your request in the subject line of your communication.

Important Notice

These Terms & Conditions are intended for the general use of the XtraNetBPO website. Specific services, client engagements, data-processing activities, employment relationships and commercial transactions may be governed by separate written agreements.

In the event of a conflict between these website Terms and a separately executed agreement, the applicable executed agreement will govern the relevant relationship.

© 2026 XtraNetBPO. All rights reserved.